Day: August 23, 2019

articles

BANKING MANAGEMENT DEBATE

Client onboarding is a full process, which users employ when they start their journey as a customer/client of a bank/financial institution. The onboarding experience can define the ongoing relationship the customer has with the organization.
In other words, this process is critical due to key variables such as client loyalty, experience, referrals, and profitability. The future of client onboarding depends on the quality of the involved company’s own onboarding practice and processes.

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articles

THE BLACK SWAN EFFECT

In 2003, the top managers of Levi Strauss decided to replace the IT system. At that time, the company was a multinational structure with operations in 110 countries. The risks seemed to be small: The proposed budget was less than $5 million. But very quickly all hell broke loose. One major customer, Walmart, required that the system interface with its supply chain management system, created additional hurdles.

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