Customer Intelligence
Service Quality Assistant
Support agents with the next step and check quality on every interaction.
01 / The problem
The problem.
Quality reviews cover a small sample of interactions, weeks after they happen. Agents rarely get guidance when it would help.
02 / What it does
What the agent does.
- Suggests the next step during the interaction
- Checks each interaction against your service standards
- Highlights coaching opportunities per agent
03 / How it is built
Built on ContextLab.
Process
Service workflows and escalation paths
Formal Knowledge
Service standards and scripts
Tacit Capture
Best-practice responses from experienced staff
AI Technologies
Language models · Speech-to-text
04 / Results
Typical KPIs we measure.
- First contact resolution
- Quality score coverage
05 / Integration
Integrations and deployment.
Contact centre · CRM
On-premise or private EU cloud
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More in Customer Intelligence.
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Next Best Offer
The right offer for each customer at the right moment.
Let's look at one process together.
Bring one process that matters. We'll show you what it takes to make it AI-ready.