Anonymised client
PilotEnergy supplier, Romania
Customers leaving in a liberalised retail market.
Churn propensity scoring with explainable drivers and a four-tier retention playbook.
Enterprise AI · Built on ContextLab
AI agents fail when they don't understand how your business works. ContextLab captures your processes, rules and expert know-how as structured context, so AI can act inside them: reliably, auditably, on your own infrastructure.
Ontology · Process · Formal Knowledge · Tacit Capture
01 / The problem
Most enterprise AI projects stall between the demo and production. The model works; the organisation around it is invisible to it.
01
A “client”, an “order” or a “claim” means something specific in your company. Generic models guess.
02
Without the process as a boundary, an agent can propose steps your organisation would never allow.
03
The judgment of your best people lives in their heads, not in any dataset.
02 / The technology
Four layers turn the way your organisation works into something AI can reason within.
Your entities, terms and relationships, defined once and versioned.
Your workflows as explicit models: steps, owners, exceptions. The AI may act only where the process allows.
Policies, rules, contracts and case history, retrievable and applied at the right step.
Expert judgment captured from real decisions and proposed as new rules, always confirmed by a human.
03 / The consequence
Once your context is structured, agents stop being experiments. Each agent is assembled from the same four layers, plus the AI technology that fits the task: predictive models, language models, forecasting or document understanding. That is why they behave predictably, and why the second agent costs far less than the first.
Your context
Language, processes, rules, judgment
ContextLab
Four layers + AI Technologies
Enterprise AI Agents
Predictable, auditable
04 / Enterprise AI agents
Know which customers are at risk, what to offer next, and why.
7 agents →Procurement, production, order intake and service flows that run with less manual effort.
3 agents →Find leakage, fraud signals and underwriting inefficiency before they reach the P&L.
2 agents →Collect, check and structure sustainability data for regulatory reporting.
1 agents →05 / In production
Every part of ContextLab was developed through implementation at client sites. Names are withheld; the work is real.
Anonymised client
PilotCustomers leaving in a liberalised retail market.
Churn propensity scoring with explainable drivers and a four-tier retention playbook.
Anonymised client
Phone orders transcribed by hand at peak times.
Voice agent taking phone orders, about 200 per day.
Anonymised client
PilotSustainability data spread across sites and spreadsheets.
ESG reporting pilot for FY2026 data.
06 / Why us
The process model constrains what the AI may output at each step. The AI reasons inside the process; it does not improvise around it.
ML plus LLMs designed for the data volumes real mid-size and large companies actually have.
Designed for deployment on company infrastructure, on-premise or in a private European cloud. Deployment requirements are agreed for each engagement.
Ontology, process and rules are versioned artefacts a compliance reviewer can read without looking inside a model.
ContextLab's process layer builds on decades of BPM engineering, not on a model vendor's roadmap.
07 / AI-readiness
Twelve questions, about six minutes. You get a score for each ContextLab layer and the three steps that would move you forward fastest.
Bring one process that matters. We'll show you what it takes to make it AI-ready.