Customer Intelligence
Voice of Customer
Turn complaints, calls and messages into structured insight.
01 / The problem
The problem.
Customers tell you what is wrong every day, in calls, emails and complaints. Almost none of it reaches decision-makers in usable form.
02 / What it does
What the agent does.
- Classifies interactions by topic, cause and sentiment
- Links issues to processes and products
- Surfaces emerging problems early
03 / How it is built
Built on ContextLab.
Ontology
Topic, cause, product, process step
Process
Complaint handling workflow
AI Technologies
Language models · Speech-to-text
04 / Results
Typical KPIs we measure.
- Time to detect recurring issues
05 / Integration
Integrations and deployment.
Contact centre · Email · CRM
On-premise or private EU cloud
Related agents
More in Customer Intelligence.
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Customer Intelligence
Next Best Offer
The right offer for each customer at the right moment.
Let's look at one process together.
Bring one process that matters. We'll show you what it takes to make it AI-ready.