Anonymised client
Food producer
Phone orders transcribed by hand at peak times.
Voice agent taking phone orders, about 200 per day.
Operational Excellence
Voice Order Intake
Phone orders taken by voice and entered directly into your system.
01 / The problem
The problem.
Customers still order by phone. Staff transcribe each call by hand, which is slow and error-prone at peak times.
02 / What it does
What the agent does.
- Answers order calls and understands the request
- Matches products and customers against your catalogue
- Confirms the order back to the caller
- Enters the order directly into your system
03 / How it is built
Built on ContextLab.
Ontology
Customer, product, unit, delivery slot
Process
Order intake workflow with confirmation step
Formal Knowledge
Ordering and delivery rules
AI Technologies
Speech-to-text · Language models · Text-to-speech
04 / Results
Typical KPIs we measure.
- Orders handled per day
- Order entry errors
05 / Integration
Integrations and deployment.
Telephony · ERP
On-premise or private EU cloud
06 / Related case
Where it runs.
Related agents
More in Operational Excellence.
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