EDITH – Axiobit

Sustainable Workforce Management

Building team-driven performance

EDITH

Challenges

Most frequent challenges in the retail store

High personnel turnover
Difficult recruitment (the “bad jobs” problem)
Inefficiency: 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
Negative impact on cash-flow indicators from additional hours bank
Performance mystery – difficulty in pinning down performance drivers, in an integrated approach.

Underlaying causes

Workforce represents an important part of the cost structure, but is not managed consequently.
Lack of technology in capturing relevant performance drivers
Performance indicators and benchmarks are not sustainability-oriented
No rational management (planning & events processing)

Solution

Real time intervention & A.I. assisted planning

Workforce planning/forecasting
Events processing mechanisms (unplanned)
Management of additional hours bank
Dynamic task allocation
Store performance management (architecture, KPIs system, reporting dashboards)

Impact

Sustainable profitability growth through enhanced efficiency

Improved workforce satisfaction and reduction of personnel turnover with 25%
Higher profitability and liquidity in stores by 15% to 20%
Transparent and beneficial partnership with the employees in reducing costs and increasing worklife quality
Effective Performance Management Architecture for operational rationales