Sustainable Workforce Management

Building team-driven performance


Most frequent challenges in the retail store
  • High personnel turnover
  • Difficult recruitment (the “bad jobs” problem)
  • Inefficiency: 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
  • Negative impact on cash-flow indicators from additional hours bank
  • Performance mystery – difficulty in pinning down performance drivers, in an integrated approach.

Underlaying causes

  • Workforce represents an important part of the cost structure, but is not managed consequently.
  • Lack of technology in capturing relevant performance drivers
  • Performance indicators and benchmarks are not sustainability-oriented
  • No rational management (planning & events processing)


Real time intervention & A.I. assisted planning
  • Workforce planning/forecasting
  • Events processing mechanisms (unplanned)
  • Management of additional hours bank
  • Dynamic task allocation
  • Store performance management (architecture, KPIs system, reporting dashboards)


Sustainable profitability growth through enhanced efficiency
  • Improved workforce satisfaction and reduction of personnel turnover with 25%
  • Higher profitability and liquidity in stores by 15% to 20% 
  • Transparent and beneficial partnership with the employees in reducing costs and increasing worklife quality
  • Effective Performance Management Architecture for operational rationales