Touch operational performance by REAL-TIME manaGEMENT OF  STAFF IN retail stores


Most frequent challenges in the retail store
  • High personnel turnover
  • Difficult recruitment (the “bad jobs” problem)
  • Inefficiency: 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
  • Negative impact on cash-flow indicators from additional hours bank
  • Performance mystery – difficulty in pinning down performance drivers, in an integrated approach.

Underlaying causes

  • Workforce represents an important part of the cost structure, but is not managed accordingly
  • Lack of real time workforce monitoring
  • Lack of performance indicators, benchmarks
  • Lack of real time interpretation of performance and of optimization mechanisms (planning, decision making, etc.)
  • No rational management (planning & events processing)


Real time intervention & A.I. assisted planning
  • Workforce planning/forecasting
  • Events processing mechanisms (unplanned)
  • Management of additional hours bank
  • Dynamic task allocation
  • Store performance management (architecture, KPIs system, reporting dashboards)


Higher profitability through enhanced efficiency
  • Reduction of personnel turnover with 25%
  • Improved store’s indicators of profitability and liquidity
  • Facilitator for omnichannel management.
  • Effective Performance Management Architecture for operational rationales

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