EDITH - Axiobit

WORKFORCE MANAGEMENT IN STORES

Touch operational performance by REAL-TIME manaGEMENT OF STAFF IN retail stores

EDITH

Challenges

Most frequent challenges in the retail store

High personnel turnover
Difficult recruitment (the “bad jobs” problem)
Inefficiency: 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
Negative impact on cash-flow indicators from additional hours bank
Performance mystery – difficulty in pinning down performance drivers, in an integrated approach.

Underlaying causes

Workforce represents an important part of the cost structure, but is not managed accordingly
Lack of real time workforce monitoring
Lack of performance indicators, benchmarks
Lack of real time interpretation of performance and of optimization mechanisms (planning, decision making, etc.)
No rational management (planning & events processing)

Solution

Real time intervention & A.I. assisted planning

Workforce planning/forecasting
Events processing mechanisms (unplanned)
Management of additional hours bank
Dynamic task allocation
Store performance management (architecture, KPIs system, reporting dashboards)

Impact

Higher profitability through enhanced efficiency

Reduction of personnel turnover with 25%
Improved store’s indicators of profitability and liquidity
Facilitator for omnichannel management.
Effective Performance Management Architecture for operational rationales