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About Us
Services
Digital Transformation – Roadmap & Structures
Business processes redesign
New digital business models
QUICK-BITE SERVICE PACKAGES
AxioLab
Methodology
Delivery Model
Quality-Intensive Methodology
Software delivery
Case Studies
EDITH
FRESHYA
Qarsell
CUSTOMER -CENTRIC VALUE CHAIN
PERFORMANCE ARCHITECTURE
CLAIM2ME
CORPORATE INNOVATION ACCELERATOR
VENTACY
Articles
Get in touch
Investors Lounge
WORKFORCE MANAGEMENT IN STORES
Touch operational performance by REAL-TIME manaGEMENT OF STAFF IN retail stores
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EDITH
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Challenges
Most frequent challenges in the retail store
High personnel turnover
Difficult recruitment (the “bad jobs” problem)
Inefficiency: 25% of the working time of the employees in stores is wasted due to mismanagement and miss processing of exceptional events
Negative impact on cash-flow indicators from
additional hours bank
Performance mystery – difficulty in pinning down performance drivers, in an integrated approach.
Underlaying causes
Workforce represents an important part of the cost structure, but is not managed accordingly
Lack of real time workforce monitoring
Lack of performance indicators, benchmarks
Lack of real time interpretation of performance and of optimization mechanisms (planning, decision making, etc.)
No rational management (planning & events processing)
Solution
Real time intervention & A.I. assisted planning
Workforce planning/forecasting
Events processing mechanisms (unplanned)
Management of
additional hours bank
Dynamic task allocation
Store performance management (architecture, KPIs system, reporting dashboards)
Impact
Higher profitability through enhanced efficiency
Reduction of personnel turnover with 25%
Improved store’s indicators of profitability and liquidity
Facilitator for omnichannel management.
Effective Performance Management Architecture for operational rationales
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