Current times require radical changes in the business model to better respond to the existing and needs and interests of clients, employees and collaborators, but also to anticipate future trends. In certain cases, companies decide to redesign part of their core processes or functions; in other cases, entirely new business models can be set up, either independently or on top of existing structures.
These changes are driven by important shifts, such as the raising importance of the mobile channel, the rediscovered value of virtual communities and shared social responsibility, lateral application of technologies traditionally used in only one industry (i.e. blockchain technology) and the limitless possibilities open by artificial intelligence.