MANAGING HOME SERVICES

MANAGE TRANSPARENT AND RELIABLE SERVICES FOR END-CUSTOMERS

Challenges

Low-quality, unreliable home-services execution

  • Home services industry is rapidly increasing, especially on the online segment. However, the digital platforms have remained rooted in the old concept, where individuals (craftsmen) are providing the services. There are problems with quality and predictability. Moreover, in many situations there are concerns regarding family safety and security.
  • The existent platforms are many to many match-makings, a model that works in theory, but is not validated in real life. 

Solution

An integrated solution for providers, to manage the full order-to-pay cycle for home services

  • Claim2Me is a white-label business model, which means that all the aspects such as services, branding and SLAs are managed by the specialized service provider, that should ensure security, quality and predictability.
  • The solution is exclusively designed as a mobile app with versions for customer and specialist.
  • Specialists are endorsed by the service provider.
  • The payments are operated by credit card.
  • Both the specialist and the customer are subjects of scoring.
  • The timing and continuous communication issues are managed by a combination of automated processes (by the app) and a human dispatcher.

Impact

Transparency, quality, higher revenues & customer satisfaction

  • A more efficient, better organized business ecosystem
  • The quality measured by customer satisfaction is higher with more than 50%.
  • The revenue of the provider’s business (primary app customer) increases with 50%.
  • Better predictability, quality and security management that increases confidence of the final customer.

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