CLAIM2ME

Smart Field Service Management

MANAGE TRANSPARENT AND RELIABLE SERVICES FOR END-CUSTOMERS

Control over Assets and Client Servicing

Lack of control over the interventions carried out by third parties
Ineffective asset management: interruptions in production, unnecessary and/or untimely maintenance activities, avoidable costs.
Managing risks related to environmental and safety liability

Integrating Assets, Providers and Clients

Define and manage: clients, assets, service catalogs, interventions (end-to-end)
Claim2Me is a white-label business model, which means the provider can apply its brand and set the desired security, quality and predictability standards.
Intervention requests may be launched by the client or signaled by the system, based on A.I. asset profiling. Tickets are then allocated with the help of a dispatcher or based on automated rules and monitored until closed.
For customers and specialists the solution is available as a mobile app only. The payments are operated by credit card.
Specialists are endorsed by the service provider and subject of customer scoring.
The platform ensures automated alerts and notifications, and actions may be triggered by the system or by a human dispatcher, depending on criticality.

Transparency, quality, higher revenues & customer satisfaction

Up to 18% savings in asset management costs
Improved customer satisfaction and reputation, leading to higher revenues up to 50%
Reduced risk impact through better control over field management processes
Lower costs related to losses, penalties, non compliance and asset deterioration
Building joint responsibility with your client in designing the processes to achieve ESG targets (i.e. gas leaks, fugitive emissions thresholds etc.)