Client onboarding is a full process, which users employ when they start their journey as a customer/client of a bank/financial institution. The onboarding experience can define the ongoing relationship the customer has with the organization.
In other words, this process is critical due to key variables such as client loyalty, experience, referrals, and profitability. The future of client onboarding depends on the quality of the involved company’s own onboarding practice and processes.

In 2003, the top managers of Levi Strauss decided to replace the IT system. At that time, the company was a multinational structure with operations in 110 countries. The risks seemed to be small: The proposed budget was less than $5 million. But very quickly all hell broke loose. One major customer, Walmart, required that the system interface with its supply chain management system, created additional hurdles.

It sounds like a fairy tale, but it surely isn’t just that. If you think that IT projects are cumbersome, exposing you to various types and degrees of risks and a big headache that should be avoided by any means, then this article is for you. And you would be right to be scared, as statistics show that even today, despite all the progress, more than 70% of the IT projects are a failure

Crafting innovation refers (in our perspective) to a permanent concern to build something visually. Any outcome of the process should be visually touchable, understood by all team members and assumed by the entire organization.

The expanding technology is capable of improving business outcomes. In this context, Robotic Process Automation (RPA) has the capacity to support digital transformation. For this reason, many businesses are looking for ways in which they can bring this kind of change to their business functions, particularly to ensure they are using cutting edge technology.

This article discusses the concept of culture of innovation, which argues that the business model is the most important component for success. During the last 10 years the business model is mostly designed by the digital strategy. The best proof of successful digital transformations is the significant leap in the company’s performance and market position, compared to competitors. But such a remarkable leap is almost never possible without innovation, therefore, innovation should be an essential part of the digital transformation effort.

The social construction of innovation and change